Refund Policy


In the unlikely event that the solution we provided to you fails to unlock your phone, we will ask you to do the following:

  1. Provide us confirmation that the IMEI/MEID/Serial number and/or Network you provided when you ordered is 100% correct. In the event that this information is 100% correct, we reserve the right to seek further evidence from you that supports your claim that our solution did not unlock your phone. This shall include you to send to us the following:
    • The physical phone to us for verification purpose or make a video recording of the unlocking procedure that you have tried to do with our codes(s) on your phone. You must provide a video which will clearly show us the following details:
    • The IMEI/MEID/Serial number displayed on the screen of your phone. You cannot use the IMEI/MEID/Serial number located on the box.
    • You inserting a foreign SIM card, switch phone ON, entering the unlock code, then clearly show us what is displayed on the screen.
    • This is the only way we can determine whether the code(s) we provided is successful or not.
  2. Order cancellations will NOT be granted after the IMEI/MEID/Serial number of your phone is in pending or in processing. Refund will only be granted if we do not have a solution for your phone regardless of the delivery time frame.
    • If you have any questions about our refund policy, please contact us directly!

Unlocking procedure for iPhone:

  • On a computer download the latest iTunes from Apple’s Website:
    1. Once you do this please Connect the Phone via the original apple USB cable while iTunes is on.
    2. Please insert foreign sim card.
    3. It should automatically detect the new network. If it does not please go to Settings > General > Reset > Reset Network settings. It will take about 30 seconds. It will not show on iTunes that the phone is unlocked. You will see the phone Searching for signal. If it does not please do a Restore and restart the phone.
    4. It should now be unlocked permanently!

Using OnPhiya

As a user, you agree that you will not:

  • Breach the rules and policies of our website (as well as third party websites).
  • Access our website if you are less than 18 years.
  • Copy any image, video, or content from our website without our written permission.
  • Post anything misleading or inaccurate on our platform.
  • Post spam messages, chain letters etc.
  • Utilize any kind of software or information gathering tools in order to collect personal data from our other users.
  • Try to upload any harmful material on our website which may result in performance degradation.
  • Perform any task that does not meet our safety standards.

You agree and acknowledge that all the information provided by you is accurate and authentic. In the event we find any issue with any account, or if we find that anything is inappropriate, we will remove or suspend your access from our website.

Suspension and Termination of Services:

The company reserves the rights to terminate or suspend your access to our service or website anytime in our sole discretion. In we case suspect any violation of our terms, or your use of the service that may disrupt other users, cause OnPhiya to have legal liability, or we suspect any kind of malicious activity, we will deactivate your access without issuing any prior notice.

Intellectual Property:

  • All the content on this website including graphics are copyrighted by their respective owners. We do not allow anyone to copy the material for any reason.
  • You are free to download the copy of this agreement in case you want to read it properly to get yourself aware of all the clauses. However, it must be used for the personal purposes only.
  • We do not allow our readers to perform ill-practices to change or modify any kind of content on our website such as text, graphics, audio etc. In case we suspect any issue, we will take proper legal action against the user.
  • You are not allowed to use any material from our website for commercial purposes. The content listed on our website is owned by their respective owners, and we will not be liable for anything in case a third party claims any infringement rights.

Liability & indemnity, and Disclaimers

  1. The users understand that our company will not be held liable for any kind of direct or indirect, exemplary or consequential loss or damage, including but not limited to loss of profits, information and other intangible damages that could result from:
    • The use of products or services we offer.
    • The cost of the products or services.
    • Unauthorized access to any kind of information.
    • Actions or statements arising out of third parties.
    • Mistakes, errors, miscalculations or inaccuracies found on the website.
    • Property damage or personal injury.
    • Any kind of virus, worms transmitted to or through the services and any other factors that might be caused by using our services.
  2. We try our best to list the products or services which are useful, however, all the products and services are offered on as “as-is” manner and we are not liable for any error or inaccuracy on our website. In case you have any problem with the content or feature of website, please contact us. If you have any problem, please report the problem to our customer support department.We offer warranty for the parts, and it covers the replacement of parts for one-year (in the event you face you issue with the part). The labor costs are not included in it. We recommend users to use the products carefully. In case a damaged is caused due to misuse of the product, we are not liable for it.

We offer warranty for the parts, and it covers the replacement of parts for one-year (in the event you face you issue with the part). The labor costs are not included in it. We recommend users to use the products carefully. In case a damaged is caused due to misuse of the product, we are not liable for it.

Availability of the platform:

We warrant that: The uptime of our website is 99.9% (service level). We may suspend access to our website temporarily due to any maintenance and software upgrade tasks. We will conduct the maintenance by issuing a prior notice as long as we do planning for upgrades. You may also suspect some unexpected urgent maintenance issues that are carried out without any prior notice, though we always try our best to provide updates.

In case you chose delivery option for replacement parts, the company reserves the right to modify the delivery charges without notifying our users, however the charges will not be affected once the order is placed. Some products may not be available when you place your order. We will make every effort to arrange the products, however in case we are unable to arrange the items, you will be notified immediately, and we will refund the amount you paid for those items.

In the event you receive a wrong item, or you suspect the received item is damaged, please contact us as soon as possible and we will exchange the item or issue a full refund.

No Fix. No Fee. Policy

In case we are unable to provide any solution to your problem, we will not charge any fee. In a few cases, the appropriate solution is to upgrade or replace your hardware or software; if we advise you to do so and you do not follow it, you agree that we have met your commitment to you by offering a reliable solution to resolve your problem, whether or not you choose to follow the advice.

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